Q. Why is YBPRIME.COM, YBPURE.COM, YBHLTH.COM, YBEYESRM.COM, or YBSKCRM.COM showing up on my credit card statement?
A. A couple weeks ago you likely purchased a health supplement or beauty product from us and registered for a trial subscription. That is how the description appears on your credit card statement for your purchase of our products, and every time your subscription bills.
Q. How does the subscription option work?
When shopping with us, and when you select a trial option from among our product offerings you get to try it free for 15 days (just pay shipping and a small reservation fee). After 15 days we bill you for the full price of the product, and from then on we send you convenient monthly refills automatically every 30 days. This is our most popular program and is the best way to ensure you never run out while on your supplement regimen.You may cancel at any time by calling (866) 391-2136, or by emailing [email protected]
Q. Do I have to exercise and diet to see results?
A. Our products work best when used in conjunction with a healthy diet and regular exercise. Although our products can help you in your attempts to see results quickly, the best way to maintain results permanently is through proper nutrition and exercise. Note: Some users have told us they see results without changing their diets or exercising, but exercise and healthy eating are recommended for optimal results.
Q. How long does each bottle last?
A. If you take each product as directed, each bottle should contain a 30 day supply.
Q. Do you offer a money back guarantee?
A. Yes! We’re so confident that our products will work for you that we backed it by our 30 day money-back guarantee! Each and every order comes with a satisfaction guarantee! If you are not satisfied, simply contact us within 30 days for full refund of the purchase price (less shipping and handling and a small restocking fee if it applies).
Q. Do your products work for everyone?
A. No. About 5% of users generally do not feel completely satisfied with their results. Although a great majority of the users appear happy with this product, some feel that they have not lost enough weight or met their expectations. Luckily, it is backed by our 30 day money back guarantee, meaning that you can try it and if you find yourself in that small minority, you can get your money back.
Q. How long does shipping take?
A. To ensure prompt delivery, we ship each order out the following business day after payment is made. We ship via USPS First Class. Please allow 3-6 days for US orders to be received and 5-10 business days for International orders. International customers (anyone outside the U.S. – including Canada) are responsible for all additional fees associated with duties, taxes, customs, and other costs incurred from shipping internationally.